You may return new, unopened, items sold within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). You should expect to receive your refund within two weeks of receipt of the returned item; however, in many cases you will receive a refund more quickly. We will notify you via e-mail of your refund once we've received and processed the returned item. Please send returns to the following address: The Cosmetic Company- Suite 306, 585 Little Collins Street, Melbourne 3000, Victoria, Australia.