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FAQ

At The Cosmetic Company, we want our customers to achieve the best results possible from our Skin Define, Eye Define and Face Define ranges. Our ranges are innovative and unique so please browse our Frequently Asked Questions so you can put your best face forward.

Eye Define – The No.1 solution for Droopy Eyelid Tape.

  • Eye Define General FAQs
  • Eye Define Application and Removal FAQs
  • Eye Define Medical Conditions FAQs
  • Face Define FAQs
EYE DEFINE – INSTANT EYELID LIFT

Anyone with drooping, sagging eyelids and deep-set eyes will see an improvement with Eye Define and in most cases a very dramatic improvement! People with very small eyelids or eyelids that are very large (out-set or “prominent”) may need to apply two Eye Define lifts one on top of each other, or trim the outer lifts for very small eyelids. These smaller or out-set eyelids may not see a dramatic improvement.

HOW MANY LIFTS COME IN EACH BOX?

Each box of Eye Define contains 64 lifts (a one month supply)

ARE THE RESTORATIVE LIFTS VISIBLE WHEN ON THE EYELID?

The lifts are invisible on most people and will seem to disappear on the lid. If you have very small eyelids or very large lids, the lifts may not be as invisible as on a person with deep-set eyes. This can vary as we have customers with very large eyelids who report that it works well for them.

HOW OFTEN CAN YOU USE THE EYE DEFINE EYELID LIFT?

Most of our customers use Eye Define daily to correct droopy eyelids, for a brighter appearance and to eliminate that “tired” look. Some customers use it purely for special occasions. Eye Define-the No.1 droopy eyelid tape is used by executives who want to look younger and more alert for corporate events and photos, and by photographers and make-up artists who want to make their clients look younger and brighter. Several customers have used Eye Define on occasion to change the shape of the upper lids for a more dramatic look!

DOES EYE DEFINE PROVIDE A PERMANENT FIX FOR MY EYES, LASTING RESULTS, OR IS IT JUST A TEMPORARY FIX?

Eye Define is a temporary fix for drooping eyelids, lasting as long as the lifts are on the eyelids. The product was designed for daily use to act as an alternative for eyelid surgery. Even eyelid surgery does not offer permanent results.

DO THE EYE DEFINE LIFTS EVER FALL OFF?

If you follow the Eye Define directions, the lifts will not fall off. One side of the lift is extremely sticky and a gel is included to apply first, allowing you to move the lifts around to position in place. You can take them on and off and re-adjust them until they are positioned properly. Once you’re happy with the placement of the lifts, leave them where they are (pressing lightly with fingertips) and they will set in place after about a minute or two and stay in place for an entire day (around 12-18 hours).

DOES EYE DEFINE REDUCE THE “TIRED” LOOK? I’M SO SICK OF PEOPLE SAYING I LOOK TIRED WHEN I’M NOT!

Eye Define customers regularly send us emails about how many compliments they receive from friends, co-workers, and family after using our product. We have found that not only can the product reduce the tired, heavy look associated with sagging eyelids, but takes 10-15 years off your age in many cases!

I HAVE A LITTLE DROOPINESS BUT THE EYELID IS STILL VISIBLE. CAN EYE DEFINE BE USED TO GIVE A LIFT FOR SOMEONE WHO DOES NOT HAVE A COMPLETELY COVERED LID?

Yes, you can use Eye Define if your eyelids are still visible! The idea is to lift the drooping eyelid area (even slightly) and restore it to a curved shape. The Eye Define lifts are very thin, translucent, and have a hypoallergenic adhesive on one side. The gel that is applied to the adhesive allows the lifts to be removed and reapplied as many times as necessary to achieve the right positioning for your eyelids. Once you’re happy with the result, the lifts will “set” in a minute or so and stay put.

I AM INTERESTED IN YOUR PRODUCT FOR MY PARTNER. CAN EYE DEFINE BE USED ON MEN?

Yes! In fact, many of our customers are men. If your partner has heavy eyelids that are obscuring his vision, Eye Define can alleviate this issue. If he is older and his eyelid skin is thinner and crepey (as happens when you age), be sure to follow the directions and remove the eyelid lifts slowly and carefully.

DOES EYE DEFINE WORK FOR ALL SKIN COLOURS?

Yes. The Eye Define lifts are clear when applied, so the natural color of your eyelid will show through. If you have dark skin, the colour of your skin will show through. If you have eye shadow on your lids, the colour of the eye shadow will show through.

WHAT IS THE GEL THAT IS USED WITH EYE DEFINE? IS IT SAFE FOR THE SKIN? DOES THE PRODUCT CONTAIN LATEX?

The Eye Define lifts are coated with a medical grade, hypoallergenic adhesive. The gel is petroleum based and is applied over the adhesive which retains the adhesion but also allows the lifts to be applied and reapplied if needed in the application process, without loss of adhesion or too much pulling on the skin. The gel also makes the removal easy. The adhesive is hypoallergenic, so it should not irritate the skin. If the skin on the eyelid becomes irritated, we advise our customers to discontinue use. If you are sensitive or allergic to petroleum based products you should not use Eye Define. Eye Define does not contain latex.

IS EYE DEFINE A DOUBLE EYELID TAPE?

What is referred to as “double eyelid tape” is a product specifically designed to create a crease for Asian descent eyes that do not have one, forming a visible lid when the eyes are open, thus the name “double eyelid tape”. Generally, double eyelid tapes are small crescents made from a stiff plastic material with adhesive on one side, often with an embossed pattern on the top. To create the double eyelid look, the tape must be strong enough to create a crease against the resistance of the smooth skin toward the back of the eyelid. Eye Define is made of a very thin, transparent, lighter weight material that is applied over an existing crease, securing the skin in place and keeping it from sagging forward. Eye Define can smooth out the top curve of the eyelid while holding the skin in place, but is not stiff enough to create enough of a resistance to create a non-existent crease similar to eyelid tape.

DOES EYE DEFINE WORK BETTER THAN EYELID LIFT CREAM?

Yes. Eye Define is a highly effective alternative for blepharoplasty, or upper eyelid surgery. The only way to achieve the same effect without surgery, is to add external physical support to replace the breakdown of the underlying collagen structure, which is the reason skin sags. Some firming eye creams can temporarily plump the skin around the eyes, giving the skin a smoother appearance, but no “eyelid lifting cream” is strong enough to hold the skin back or repair the breakdown of the underlying collagen structure.

WILL SWEAT, WATER, OR PERSPIRATION CAUSE THE STRIPS TO LOOSEN AND COME OFF?

How well the strips resist water and sweat depends on your skin type and how much you sweat. If your skin is very oily, the strips will not stay adhered as well as they will on dryer, less oily skin. If you sweat a lot, the strips may tend to whiten. To find out, you can test them when you’re hot and sweating (like working out) to know what happens with your skin.

HOW LONG DOES ONE APPLICATION LAST?

This may vary from person to person. A person whose eyelids tend to remain dry can wear them longer than a person whose eyelids are moist. Some Eye Define users leave them on overnight and some remove them before bed. We recommend that they be removed before bed or if they cause discomfort at any time. Many Eye Define customers have reported to us that they have no difficulty with the application at all. Others report that they had difficulty on the first application, but after becoming familiar with the lifts and in particular the placement of the lifts on the eyelid, it becomes as easy as any other make-up application. “Practice makes perfect” certainly applies here! The lifts can be put on and removed a number of times so you can experiment to find the perfect position on your upper lids. If you can feel the lift once applied, it may be positioned too far back.

CAN MAKE-UP BE APPLIED WITH EYE DEFINE?

Yes, absolutely! Apply your make-up as you usually do. Then put the gel on the lifts (a very small amount, just enough to cover the sticky side of the lift) and place the Eye Define eyelid lift strips on your eyelids over your makeup in the best position for you.

CAN EYE SHADOWBE USED WITH EYE DEFINE?

Yes, eye shadow can be used with Eye Define, however we suggest that you become comfortable with the application first before using eye shadow. We also recommend that you start by putting the eye shadow under the brow bone and not on the eyelid. When you are proficient with the application and are ready to apply the product over eye shadow on the lid, apply your make-up as you usually do. Then put the gel on the lifts (a very small amount, just enough to cover the sticky side of the lift with a thin film) and place the Eye Define lifts on your eyelids over the eye shadow in the best position for you. Matte Eye Shadows have been reported to work the best!

CAN EYE SHADOW BE APPLIED ON TOP OF THE LIFTS?

Powder eye shadow won’t stick to the lift well. If you use powder eye shadow, put the shadow on first and apply the lift over it (see previous question). The color will show through. If the shadow wears off around it, touch it up. You can also apply the lifts without shadow on your eyelids but instead put the eye shadow back behind them in the hollow under the brow bone to accent your eye. Or you can do both. Some types of cream eye shadow will adhere to the lifts and you can rub cream shadow color into the lifts while they’re still on the backing to color them. You can then place them over the same shadow already applied to the lids. Testing and user experiences have shown that putting the lifts over the makeup works best. People amaze us with the unique methods they use their makeup, so we encourage you to experiment! Bear in mind it usually takes some experimenting to learn where to place the lifts on your eyelid correctly in the beginning. We recommend that you first start without makeup, get comfortable with Eye Define and then see what works best for you. It is advised to start without eye shadow so they are not being repositioned to many times with eye shadow.

THE EYE DEFINE LIFTS SEEM TO FIT MY EYES VERY WELL, BUT LIFT IS STILL SLIGHTLY VISIBLE. DOES THAT MEAN I’VE PLACED IT INCORRECTLY?

If the lift is visible, it’s possible you are not putting it back far enough on your lid. You’ll know if you’ve put it back too far because your lid will flip up or you will be able to feel the lift when in place. If you put it as far back as it can go and you can still see the lift, you can use makeup to camouflage it. It’s also possible you don’t have enough eyelid surface for Eye Define to work effectively.

AFTER I HAVE APPLIED THE EYE DEFINE LIFTS, I NOTICE THERE’S A SLIGHT BUCKLE IN THE MIDDLE OF THE LIFTS. HOW DO I PREVENT THIS FROM HAPPENING?

It’s possible the lifts are buckling because they’re too long for the width of your eye. Try snipping the ends off after you remove each lift from the backing. This will not reduce the effectiveness of the lift and should prevent buckling if the length is interfering with the adhesion. Another possibility is that you’re putting too much gel on the lifts. You only need a tiny amount, just enough to cover the sticky side of the lifts with a thin layer, just a film. Try not to get any gel on the non-sticky side. Then, once in place, give the lifts a minute or so to set so they adhere well. I often press the lifts lightly with my fingertips a few times over a minute or so until they are firmly adhered to my lids. It’s a very dry process and there should be no excess gel or moisture anywhere.

CAN I PUT MOISTURISER OR EYE CREAM ON MY EYELIDS BEFORE I APPLY EYE DEFINE?

We do not recommend using a moisturiser or eye cream on your eyelid where the lift will be positioned (or only a very small amount if you must) Moisturisers can contain irritants that might cause redness or irritate your lids when using our product. Place the moisturiser/eye cream only on the skin above your eyelids, between your lid and eye brow.

HOW ARE THE LIFTS REMOVED? ARE THE LIFTS DIFFICULT TO TAKE OFF AFTER A DAY’S WEAR?

Adding the gel to the adhesive before you apply the lifts makes it easy to remove them. The lift will loosen and then you can peel it off easily after a day’s wear. The lifts are a bit harder to remove after only a few hours of wear but the process is the same. You just peel them off a bit more slowly since the adhesive will stick more tightly than at the end of the day.

DOES THE EYE DEFINE GEL COME OFF EASILY, AND HOW IS IT REMOVED?

The gel is soft like a cream, remains soft, is colorless and can be removed with any makeup remover. You can’t see the residue left after removing the lifts.

I HAVE HORNER’S SYNDROME. WILL EYE DEFINE WORK FOR ME?

We get numerous inquiries from people who ask if Eye Define can help with eyelid drooping that is caused by nerve or muscle dysfunction. Eye Define is not designed to fix nerve or muscle dysfunction, however in some cases, Eye Define has offered improvement for these types of conditions. The product essentially holds the skin on the upper portion of the lid in place, keeping it from sagging down toward the lashes. This is accomplished by adding support at the top of the lid (where the lid meets the brow bone). There is a fold line on the eyelid, usually found higher up on the lid, that the lift is placed over which keeps the skin in place. If the eyelid drooping is caused by the inability of the muscle to hold it up, our product is not likely to help. Eye Define might help, however, if the droop is being caused by the weight of the sagging skin pushing the lid down.

I HAVE MYASTHENIA GRAVIS WHICH CAUSES MY EYELIDS TO BE WEAK AND DROOP. WILL YOUR EYE DEFINE EYELID LIFT WORK FOR ME?

We have customers with Myasthenia Gravis and other eye conditions who have found a way to improve the look of their eyes with Eye Define. Eyelid dysfunction can create varying problems with the eyes and sometimes Eye Define offers an improvement and sometimes not, depending on the issue.

I HAVE A LEFT UPPER EYELID THAT DROPS DOWN. IN OTHER WORDS, THE LEFT EYELID DOES NOT OPEN AS WIDE AS THE RIGHT EYELID. CAN EYE DEFINE FIX THIS PROBLEM?

Eye Define is designed to hold sagging/drooping skin in place, keeping loose skin from drooping forward. If your left eye is drooping due to the weight of the skin pushing down on it, Eye Define will help. If the problem is purely muscle dysfunction however, Eye Define unfortunately won’t solve that problem.

IF YOU HAVE ALLERGIES THAT MAKE YOUR EYES WATER, WILL THIS AFFECT THE LIFTS?

No, probably not. However, if your eyes are affected by allergies and tearing, we do not recommend using Eye Define. It’s never a good idea to apply something to eyes very sensitive to allergies, although the adhesive is hypoallergenic.

WHAT CAN I EXPECT FROM FACE DEFINE?

Face Define can be used as a spot wrinkle reducer for fine lines and wrinkles, under the eyes for puffiness and for loss of elastin and collagen, open pores and facial contouring. If your skin is already firm and you only have a few lines, the results will not be as dramatic as you see in our videos. You will still see a great improvement. If you are still unsure, we welcome you to try it anyway!

HOW LONG WILL A BOTTLE LAST?

Face Define is 30 ml, which in comparison to similar products on the market- is around double the quantity! It will give a full face application for 30 days, and if spot treating, your mileage will increase.

WHAT DOES FACE DEFINE FEEL LIKE?

Face Define takes between 1-3 minutes to see the full result. Please do not use facial expression during the drying process until the application is complete. During this time your skin may feel tight, like you have a face mask on. This sensation will pass. The product is turning back time, to where your skin was 10-20 years ago! This feeling subsides usually after around 30 mins, and will decrease after a few applications and you wont notice it. The feeling will not be as tight if you are only using Face Define on spot areas- such as crows feet or on target areas.

HOW LONG DO THE RESULTS LAST?

Face Define lasts for between 8-14 hours. This depends on what you have applied before Face Define, your skin type, how well you skin is prepared, and activities during this time. If you are in a very humid environment or are prone to touch your face a lot over the day, this may reduce the results over the day. Most users get around 12 hours use with no problem. The use of a toner or astringent on an oily skin prior to your moisturiser or application will ensure Face Define lasts longer.

WHAT ABOUT WHITE RESIDUE?

Face Define does not leave a white residue on the skin. It can be used be men, women and all skin colours with no white powdery effect. If you use too much product you may experience a white residue, you can wipe the excess of with a damp cloth and with a few applications you will soon know how much you will need.

CAN I WEAR MAKEUP OVER FACE DEFINE?

Yes! Pressed foundations, loose mineral foundations or spray on/ airbrush foundations work best. Some users have tried their own liquid foundation and are happy with it. We have found that by applying a liquid foundation with fingertips or a sponge takes away the effects of Face Define, which is why we recommend Pressed, Loose or Spray on foundations. Vani-T mineral Spray foundation, Napoleon Boudair Mist Spray foundations, Christian Dior and SK-11 all have spray on liquid foundations that all look sensational over Face Define and are great for special occasions.

WHAT MOISTURISERS CAN I WEAR UNDER FACE DEFINE?

You may apply your usual eye creams and moisturisers under Face Define, just ensure that they are completely dry before application. This is usually around 5 minutes to ensure all moisturisers are dry. Avoid any creams or serums that are too heavy or rich, as Face Define will not stay on properly and you may not see results. We advise that the use of an astringent (toner) gives best results at making Face Define last the distance, and would recommend this to oily skin types for longer lasting results.

ARE THERE ANY KNOWN SIDE EFFECTS?

Face Define has been on the market since late 2010, and to date we have had no known reports of any irritation or side effects. Even the most sensitive users have reported this has not affected sensitive areas!

DOES FACE DEFINE HAVE ANY LONG TERM ANTI-WRINKLE BENEFITS?

Yes! Face Define contains ingredients that will assist in the reduction of fine lines and wrinkles over time.